Aurora Mobile’s GPTBots.ai Enhances Customer Service Solution with Audio Agent and LINE Plugin 2.0
Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services, announced enhancements to the customer service solution on GPTBots.ai, its enterprise-grade AI agent platform. GPTBots.ai Audio Agent now supports SIP connectivity via Twilio for integration with enterprise telephony infrastructure. LINE Customer Service Plugin 2.0 updates the agent workspace and adds notification capabilities for service teams.
With this release, organizations can deploy AI agents across voice and messaging channels without overhauling existing IT infrastructure, supporting faster response, broader coverage, and lower cost per interaction.
Audio Agent: Connecting AI Agents to Enterprise Communications
Audio Agent supports two deployment scenarios:
- Inbound service — AI agents handle incoming calls and add capacity
- Outbound marketing — AI agents join campaigns through existing dialing systems via SIP
Zero Infrastructure Overhaul
Unlike standalone voice AI tools that require companies to rebuild their communications stack, GPTBots.ai Audio Agent integrates with existing telephony infrastructure through standard SIP and Twilio. Twilio provides the communications layer; GPTBots.ai provides the AI agent layer. Enterprises can add AI voice capability on systems they already operate, without a full communications migration.
LINE Customer Service Plugin 2.0
LINE remains a primary customer service channel across much of Asia. Fragmented tooling, delayed alerts, and complex interfaces often slow service teams. Plugin 2.0 redesigns the workspace and adds notifications to help agents see and respond to new activity more quickly, supporting faster onboarding and more consistent coverage on messaging.
Together, the updates address both sides of the service desk: Audio Agent expands AI capacity on voice, while LINE Plugin 2.0 improves the workspace for human agents on a channel customers already use.
Looking Ahead
GPTBots.ai will continue to expand its tool ecosystem and multi-channel capabilities to help enterprises deliver more consistent customer experiences across voice, messaging, and additional touchpoints.
“The future of customer service is AI agents handling volume so human agents can focus on what matters most. This release moves us closer to that model,” said Chris Lo, Founder and CEO of GPTBots.ai.
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