RingCentral Recognized as UCaaS Leader in 2025 Gartner Magic Quadrant for 11th Consecutive Year
RingCentral ranks #1 in two out of the six product or service Use Case categories and tied #1 for another in Gartner Critical Capabilities for UCaaS report
RingCentral, Inc., a global leader in AI-powered business communications, has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service Report, making this RingCentral’s eleventh year in a row being named in the Leaders quadrant. Coupled with ranking #1 in two out of the six product or service Use Case categories and tied #1 for another in the Gartner Critical Capabilities for UCaaS report, RingCentral believes this recognition reflects the power of continuous AI-driven innovation across its portfolio.
“AI has fundamentally changed how businesses engage with their customers — empowering people in every role and unleashing an entirely new era of human potential,” said Kira Makagon, President & Chief Operating Officer at RingCentral. “RingCentral sits at the core of this transformation, elevating voice—the most vital channel of communication—into a strategic asset. By transforming voice data into intelligence, we empower businesses to make smarter decisions and achieve meaningful outcomes. We are very proud to be recognized once again by Gartner as a Leader in this year’s Magic Quadrant for UCaaS report. As a pioneer in this industry, we feel this recognition is a testament to our commitment to innovation, strong foundation of unmatched reliability, and fierce prioritization of customer success.”
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RingEX™ is consistently recognized by customers for its reliability, intuitive, feature-rich telephony, and mobility, with seamless integrations across third-party applications.
A trailblazer in integrating UCaaS and CCaaS, the momentum and customer traction of RingCentral’s native, AI-first contact center solution, RingCX™, is further elevating unified experiences across employee collaboration and customer engagement.
The 2025 Gartner Critical Capabilities for UCaaS report, which accompanies the Magic Quadrant report, also reveals that RingCentral is ranked #1 in two out of the six product or service Use Case categories and tied for #1 in a third:
- #1 for Telephony-Centric/Heavy Organizations
- #1 for Midsize Enterprises
- #1 for UC with Integrated Contact Center (tied)
Gartner, Magic Quadrant for Unified Communications as a Service, By Pankil Sheth, Rafael A Benitez, Megan Marek-Fernandez, Nitin Narang, 23 September, 2025.
Gartner, Critical Capabilities for Unified Communications as a Service, Rafael Benitez, Megan Fernandez, Pankil Sheth, Nitin Narang, October 14, 2025.
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