Omdia: 41 Percent of CSPs See Agentic AI Driving Autonomous Network Operations

Agentic AI is set to become a key driver of autonomous network operations, with 41% of CSPs identifying network management as its most significant area of impact, according to Omdia’s latest report, Agentic AI: An Evolution with Transformative Potential for Telecom Operations.

The research highlights that this shift is part of a broader automation-led transformation, that enables autonomous diagnostics, optimization, and fault resolution at scale. While 48% of CSPs expect Agentic AI to first enhance customer experience, the focus on network management among 41% of respondents signals a more fundamental, infrastructure-driven evolution.

“While customer care is a visible starting point, the 41% of CSPs targeting network operations are signaling the real revolution. This shift moves agentic AI from an outward-facing support tool to the core engine of the business, enabling the autonomous, self-healing networks required to manage future service complexity,” said Roz Roseboro, Senior Principal Analyst at Omdia.

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The report’s analysis also finds:

• CSPs remain cautiously optimistic, prioritizing low-risk use cases while emphasizing the importance of observability, explainability, and governance in early deployments.
• Multi-agent collaboration and emerging protocols such as MCP and A2A are driving the development of scalable, interoperable ecosystems that connects vendors and platforms across the telecom landscape.
• Leading telecom IT vendors including Amdocs, Ericsson, Huawei, Nokia, Salesforce, and ServiceNow are integrating agentic capabilities into their platforms, reflecting growing momentum toward automation and AI-driven operations.

Offering a comprehensive analysis of how agentic AI will reshape both network and business operations, the report concludes that CSPs should begin deploying out-of-the-box agentic solutions while simultaneously building internal expertise to maintain control over data and development.

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The study also advises that telecom vendors prioritize transparency, flexibility, and portability in their agentic offerings to strengthen customer trust and long-term adoption.

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