Netcore Empanelled with NICSI to Support Nationwide Citizen Communication Across SMS and RCS

Netcore Cloud, a global AI-powered customer engagement platform, has been empanelled with National Informatics Centre Services Incorporated (NICSI) to support citizen communication across SMS and Rich Communication Services (RCS) for central ministries and government departments across India.

NICSI operates under the Ministry of Electronics and Information Technology (MeitY) and plays a critical role in enabling large-scale digital communication for the Government of India. The platform supports nearly 10% of India’s total messaging traffic, translating to approximately 5–6 billion messages every month, making it one of the country’s largest and most mission-critical communication ecosystems.

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With this empanelment, Netcore Cloud will support a secure, reliable, and scalable citizen communication infrastructure, designed to operate at a national scale while meeting stringent requirements around governance, compliance, resilience, and data protection.

Commenting on the development, Kalpit Jain, Group CEO, Netcore Cloud, said, “Being empanelled with NICSI is a significant responsibility and a strong validation of our long-standing focus on building secure and resilient communication platforms. As digital public infrastructure becomes central to citizen engagement, reliability, compliance, and scale are non-negotiable. We are proud to support government institutions in delivering trusted communication to millions of citizens across the country.”

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As India’s digital public infrastructure continues to expand, Netcore Cloud remains committed to enabling communication systems that citizens depend on every day—supporting timely, reliable, and secure information exchange at a population scale.

Netcore Cloud, a leading agentic marketing platform, leverages its comprehensive Customer Engagement Suite to create personalized, omnichannel experiences. Leveraging AI to analyze customer data, Netcore enables targeted segments and meaningful digital interactions. Trusted by over 6,500 brands across sectors like Ecommerce, Retail, Banking and Financial Services, Media and Entertainment, and Travel, its marquee clients include Walmart, Unilever, Tommy Hilfiger, Domino’s, McDonald’s, Pizza Hut, and Crocs.

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