Engageware to Host AI in CX Summit 2026: Showcasing How Regulated Enterprises Move From AI Pilots To Real Business Results

Free Half-Day Virtual Event Features Gartner® Keynote and Real-World Playbooks for Scaling Agentic AI Across Banking, Telecom, and Customer Engagement

Engageware, the most used AI-powered customer engagement platform for regulated industries, today announced the AI in CX Summit 2026, a free digital event taking place on May 19, 2026, from 1:00 – 4:00 PM EDT. The summit will bring together executives from banking, telecommunications, and fintech to share the real-world strategies, decisions, results, and hard lessons of moving AI from proof of concept to measurable business value.

“This event is built for the leaders inside banks, telcos, and fintechs who own the outcome, the ones responsible for making AI actually deliver results,” said Dan O’Malley, CEO of Engageware. “Whether you’re deploying agentic AI to resolve customer issues faster or using it to streamline internal operations, the challenge is the same: moving from a working pilot to measurable business impact. The leaders at this summit have done it, and they’re sharing exactly how.”

Executive Speakers and Sessions

The summit will feature an executive keynote from Gartner VP Analyst Adrian Lee on what separates conversational AI deployments that deliver meaningful business outcomes from the ones stuck in pilot purgatory, and what Gartner sees across the market that’s actually moving the needle on CX.

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Speakers sharing real-world deployment stories from across the Americas include:

• Jesica Cardozo, Digital Bank AI Agent Expert, Bancor — launched the first customer-facing generative AI agent in Argentina, leading the migration from traditional bot to GenAI, innovating under strict regulatory oversight and turning customer resistance into adoption.
• Gilbert Minionis, Chairperson, NetUno — scaled AI-driven CX across a major Latin American telecom provider, reaching 84% autonomous AI agent resolution while growing the customer base 2.3x with only 15% additional headcount.
• Aimee Ten Eyck-Schaffer, Learning & Development Manager, OnPoint Community Credit Union — deployed a generative AI-powered internal search, automatically answering 71% of employee questions and surfacing the knowledge gaps their team didn’t know they had.

The event will be hosted by Alice Milligan, former CMO of Morgan Stanley, former Chief Customer Officer of E*TRADE, and current board director and advisor. At Morgan Stanley, she led AI strategy and implementation within the marketing organization. Milligan brings more than 35 years of experience leading marketing, customer experience, and digital transformation across financial services and consumer brands.