Afiniti Partners With Five9 to Enhance AI-Driven Customer Interactions

Afiniti Inc., a global provider of artificial intelligence and customer experience optimization today announced its partnership with Five9, the intelligent CX platform provider. The collaboration will give Five9 customers access to Afiniti’s AI Pairing technology within the Five9 Intelligent Cloud Contact Center, helping organizations improve conversion rates, boost agent performance, and drive measurable business outcomes.

Afiniti’s AI Pairing technology uses behavioral and contextual data to match customers with the best available agents in real time, improving satisfaction, efficiency, and measurable business outcomes across every interaction. Partnering with Five9 brings these capabilities directly to the Five9 Intelligent Cloud Contact Center, extending the reach and value of both platforms and helping enterprises drive stronger results at scale.

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Afiniti’s solution is also available through the Five9 Marketplace providing customers with streamlined access and seamless deployment.

“We are excited to welcome Afiniti to the Five9 Marketplace,” said Amanda Miller, Director of ISV Partnerships at Five9. “By integrating Afiniti’s AI-driven pairing technology with the Five9 Intelligent CX Platform, we are empowering enterprises to create more personalized, impactful customer experiences that drive stronger business results.”

Eyal Brami, VP of Partnerships at Afiniti, said: “We are excited to bring Afiniti’s behavioral pairing technology to the Five9 ecosystem through this new partnership. By combining our AI-driven capabilities with the power of the Five9 Intelligent CX Platform, we are enabling enterprises to deliver smarter, more personalized customer experiences that drive measurable improvements to both revenue and operational performance.”

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Founded in 2006, Afiniti is the world’s leading provider of AI solutions that optimize customer interactions across industries. Afiniti’s patented Pairing technology identifies and predicts patterns of interpersonal behavior to connect customers with the agents most likely to deliver positive outcomes. Trusted by global enterprises in telecommunications, financial services, healthcare, and more, Afiniti has generated more than $2.2 billion in incremental annual value worldwide.

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